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Customer Experience Training
The words Customer Service have been over-used and have become ineffective. If you don't lose a limb in the buying process or have someone spit in your face, Customer Service is rarely memorable. It's blah.
Customer Experiences, on the other hand, are more memorable. The actual product or service isn't the only reason a purchase decision is made. Customer Experiences create Emotional Engagement and can't be distilled down to the core product or service. They are memorable, purposeful and consistent.
The reality is every Customer Engagement is a Customer Experience. No exceptions. The big question is... Are you creating your Customer Experience on purpose? Do your Customers feel cared about?
The Grasslands Customer Experience principals:
- The Right People
- The Right Culture
- The Right Experience Touch Points
At Grasslands Business Services, we are experienced in helping organizations create powerful Customer Experiences that simply blow the Customer away emotionally! Our approach is unique and it gets results.
The key questions we have for you:
- What does it feel like to be your Customer?
- How do you want your Customer to feel as a result of engaging your organization?
- Have you identified the touch points within your organization that effect the customer's experience?
- What are you doing to create a WOW! customer experience?
- Everything we do is customized to your unique challenges. Don't expect a cookie-cutter approach.
We will help you:
- Identify where your customer experience is now and what could be improved upon based on your mission, vision, and values.
- Identify and develop the customer experience touch points in your organization to maximize the customer's experience.
- Understand how the behaviors, values, and attributes of your employees are helping or hurting your customer experience.
- Create the customer experience your customer craves and will rave about.
- Build emotional-engagement so that your team wants to create the desired customer experience consistently.
- Personal Accountability is a core foundation of any customer service training program. If your team doesn't know how to handle change and isn't personally accountable, nothing else matters.
- Develop a long-term, cohesive customer experience strategy that will become a deep, integral part of your organization's culture.
Our purpose at Grasslands Business Services is to make a real, sustainable and long-lasting difference in the world we work in. If you are looking for a quick fix, you won't find it here. Change takes time, just as creating memorable, engaging customer experiences will take time to make a part of everyday habit.
When you work with Grasslands Business Services you get our enthusiasm and our energy. We understand that "your project" is your life. It's your passion, and our team is extremely committed to creating Meaningful Customer Experiences.
|Are you ready to make your difference in the world? Contact us today, we'd love to hear from you!|